Frequently Asked Questions

When is the Box Office open?


The Box Office is open Monday through Friday from 12:00PM- 6:00PM (closed on Holidays).




Can I get a gift card for a certain amount; for example, a $50 gift card?


We sell Palace Playhouse gift certificates for a ticket amount, not a dollar amount. For example, a gift certificate can be purchased that would cover 2 show only tickets. They can be for either Show Only tickets or for Dinner & Show tickets. They may be purchased online or at the Box Office. Dinner & Show gift cerificates are $41.50* per ticket, Show Only gift certificates are $20.00* per ticket. (*plus Idaho Sales tax and ticketing fee)




How do I redeem my Gift Certificate?


Gift certificates can be redeemed over the phone or in person at the Box Office. You will need the order number from the gift certificate to make a reservation. Have the show date and ticket type that you would like to attend in mind when you call or make your visit to the Box Office.




I noticed there are service fees with my order; what are the fees?


These fees include 6% Idaho sales tax and an online or box office ticketing fee.




Are children allowed at the theatre?


We recommend no children under the age of 5.




Are there group rates?


Yes! Dining groups of 20 or more people may receive a 10% discount if booked and paid for in advance through our box office. Each production offers discounted show-only tickets such as Hamilton nights and weeknight discounts, but no group rates are offered for show-only tickets.




Can I upgrade my Show-Only ticket to a Dinner & Show?


Show-Only tickets may be upgraded with a 24-hour notice. Call the Box Office to upgrade your ticket. Dinner & Show tickets cannot be changed to Show-Only tickets.





CONTACT US

158 East Chubbuck Rd.

Pocatello, Idaho 83202

Tel: (208) 238-8001

We gladly accept Discover, Mastercard, and Visa credit cards.

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